Shipping Information

Shipping Rates:

Our online store checkout offers the best live shipping rates available in the country based on the offering of 100+ carriers.

Shipping rates are dependent upon the weight and dimensions of the ordered products, as well as their delivery destination.

If you have any issues loading up your live shipping rates at checkout, simply try reloading the page or try going back to home page then back again to your cart. If these steps are unsuccessful, please reach out to us through our live chat or by email at sales@yourlockerstore.com and one of our representatives will be happy to assist you.

Shipping Methods:

Products are generally shipped via LTL motor freight:

- Back of truck (no liftgate) – Delivery to a commercial hub. Customer to remove shipment from truck. 1 man delivery.
- Curbside (liftgate) – Delivery left on the curbside. Carrier will lower shipment to the ground. 1 man delivery.
- Basic threshold – Delivery left outside ground floor entrance. 1 man delivery.
- Threshold – Delivery left at first dry area (garage/covered porch). 1 man delivery.
- Room of Choice – Delivery to a designated room of your choice up to 2 staircases. 1 or 2 men delivery depending on weight.
- White Glove – Packaging removal 
- White Glove – Light Assembly 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@yourlockerstore.com and we will process an insurance claim on your behalf.

Lead Time:

Unassembled products will usually ship out within 1 to 5 business days; assembled products will usually ship out within 5 to 14 business days.

Lead times may vary based on the ordered products, quantity, and available inventory at the time of purchase.

Feel free to reach out to us should you need more specific information on lead times or if you need to request faster delivery.